Should you wish to return your item(s), you have 14 days upon receiving the item(s) to return them. Please contact Borneo V Wellness’s Customer Service to initiate the return.
Items should be returned new, unused, and with the original Borneo V Wellness tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Please note that for hygienic reasons, we cannot accept returns on earrings.

Faulty goods
Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If the item you received is damaged, please let us know as soon as possible upon receiving the items.

Colours
We have made every effort to display as accurately as possible the colours of our products that appear on Borneo V Wellness. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Refunds
We will send you an email notification once your return is received and inspected. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and the refund amount will be credited to your account via your original method of payment, within 5 working days. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Shipping
Customers are required to bear the shipping costs for any returns. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
You are responsible for all goods sent until they arrive at Borneo V Wellness. If you are shipping an item(s) worth over RM150, we strongly recommend that you consider using a trackable shipping service. Please ensure to package the goods well to prevent damage.

Late Returns
Your item(s) should be sent back to us within 14 days. Returns outside these time frames may be accepted at the discretion of Borneo V Wellness.